Welcome to Pakistan Telecommunication Ltd: January 2012

Monday, 23 January 2012

PTCL President & CEO Mr. Walid Irshaid honored at UAE Magnificent 7 EXPO, Karachi

Karachi, December 2011: CEO and President, Pakistan Telecommunication Company Limited (PTCL), Walid Irshaid (center) received an honorary shield from Mr. Ahmed Nasir Alzaabi, representative from Ministry of foreign trade in the presence of UAE Ambassador to Pakistan, H. E. Eisa Abdullah Al Basha Al Noaimi (left), Council general H.E Suhail Bin Matar Al Katbi at the UAE Trade and Investment Conference 2011. Held as part of the first ever "Magnificent 7 UAE Expo 2011" in Pakistan, organized by the UAE Ministry of Foreign Trade and UAE Consulate Karachi, the event was attended by a large number of CEOs, top executives of UAE-based companies in Pakistan, and other eminent personalities of the corporate sector.

PTCL offers unbeatable broadband options for students

Islamabad, December, 2011: To continue helping Pakistan’s students in reaping the benefits of broadband Internet connectivity,Pakistan Telecommunication Company Ltd (PTCL) has launched a new Broadband Student Bundle Package with free voice minutes included.
In addition to PTCL’s existing Broadband Student Basic Package, the new Student Bundle Package with PSTN includes 1Mbps broadband connectivity with unlimited downloads, 150 free voice minutes and buzz entertainment portal, all just for flat Rs.999 per month.
“PTCL has taken this initiative keeping in view the need to provide our youth with easy and economical access to high speed broadband internet, thereby expanding their knowledge, skills and productivity,” said PTCL Senior Executive Vice President Commercial, Naveed Saeed. “Such a package will make the usage of high speed unlimited Internet not only affordable for students but also give them the liberty to download unlimited infotainment material, along with free minutes to call on landline numbers.”
By continuously adding many value added services and packages to its rapidly growing Broadband portfolio, PTCL has become the first and obvious choice for people wanting high-speed Internet in Pakistan.
“The reach of PTCL Broadband access spanning the length and breadth of Pakistan, coupled with its affordable packages, will go a long way in enhancing the awareness and knowledge of students and the younger generation of Pakistan,” said PTCL Executive Vice President Wire-line Business, Aasif Inam. “Broadband is all about access to information at high speed, and PTCL’s leadership in providing the fastest Broadband service is leading its proliferation in Pakistan.”

PTCL customer care enhanced to new levels

Islamabad: In its efforts to provide valued customers quality care and technical support, Pakistan Telecommunication Company Limited (PTCL) has enhanced its customer care services.

As part of its ongoing commitment to provide online customer assistance, PTCL is offering dedicated 24-hour, seven-days-a-week helpline services. Customers can call 0800 80800 for placing order, 1217 for phone directory, 1218 for registering complaints, 1236 for helpline, and 1200 for billing helpline, where trained and professional executives are providing personalized attention and service.

“At PTCL, we remain highly conscious of the fact that our success and growth can only come from satisfied customers,” said PTCL CEO & President, Walid Irshaid. “It remains our challenge to provide friendly, seamless and prompt customer service.”

In this respect, PTCL Web-Services Portal has been reinforced enabling customers not only to get all information about the Company’s services but also to conveniently subscribe them. PTCL Public Cash Payment Machines (PCPM) have also been established at prominent public places all over the country to facilitate bill payment by customers.

Furthermore, the ambience and functions of PTCL One-Stop Shops throughout the country are also being improved, with a focus on imparting training to staff for managing professional customer relations. Data relating to customer experience is being captured and analyzed regularly through customer survey to align expectations with service delivery.

"PTCL is investing heavily in innovative product and service offerings as well as quality customer care and convenience,” said Senior Executive Vice President Commercial, Naveed Saeed. “From customer relations to service solutions, a positive difference has been noticed and appreciated by the masses. I encourage everyone to avail our customer care services and feel the difference.”

PTCL Re-launches Vfone Azadi Offer

Islamabad: Pakistan Telecommunication Company Limited (PTCL) has re-launched its Vfone Azadi offer for its potential Vfone subscribers in Pakistan.

First launched by PTCL on August 14, 2011 as a special gift to the nation on Pakistan’s 63^rd Independence Day, the re-launched Vfone Azadi now offers a free balance equal to the set price.

On acquiring a Vfone telephone set, customers can now get for 30 days an instant free balance of Rs.3,600 for 1900 MHz and Rs.4,000 for 450 MHz, which can be used for calling on-net (V-V, V-PSTN Local & NWD) for Internet and for both on-net and off-net SMS.

“The re-launch of Vfone Azadi offer establishes PTCL as a customer-oriented organization,” said Senior Executive Vice President Commercial, Naveed Saeed.

Having the country’s largest WLL coverage, PTCL Vfone offers a variety of pre-paid and post-paid packages to make unlimited free calls at very affordable rates. Vfone customers also enjoy an edge with a high-speed Internet connection through CDMA 1x technology, along with an SMS facility to and from all networks at nominal rates.

“PTCL always try to provide best packages and offers to our valued customers, and this re-launch will have an added effect on segmenting our customers,” Executive Vice President Wireless Business, Omar Khalid.

PTCL Customer Care Camp attracts celebrities and general public

Hyderabad, December 23, 2011: Former Pakistani test cricketer, Touseef Ahmed (center) viewing latest EVO 3G products during his visit to the Pakistan Telecommunication Company Ltd (PTCL) Customer Facilitation Camp held at Central One-Stop Shop, Hyderabad on December 20-22, 2011. Organized by PTCL Regional General Manager Hyderabad, Abdul Rahim Shaikh (right) and his team, the 3-day camp created public awareness and offered personalized briefings about PTCL’s new products and services that match customers’ everyday data and voice communication needs.

PTCL launches SMS Customer Complaint Service

Islamabad, December 27, 2011: Pakistan Telecommunication Company Limited (PTCL) has launched a unique customer complaint registration service via mobile SMS for its valued landline and broadband customers.
Customers can now register a complaint in five easy steps: Step 1-type ‘CMP’; Step 2-type Area Code and Landline Number; Step 3- type Product Code (for Landline: ‘LL’; for Broadband: ‘BB’), Step 4-send to 05 1218 1218; and Step 5-complaint registration number received, or simply type ‘HELP’ and send to 05 1218 1218.
PTCL deploys latest technologies and complaint management systems to cater to the communications needs of its more than five million customers. In the last 15 years, the Company has successfully implemented various customer relations and support systems for its subscribers.
“PTCL is continuously striving to provide superior customer care and achieve highest level of customer satisfaction,” said Senior Executive Vice President Commercial, Naveed Saeed. “Our latest SMS Customer Complaint Service system ensures improved responsiveness for our customers. Rigorous management of customer queries will create enhanced efficiency and regulatory compliance.”
“PTCL’s new SMS service enables customers to swiftly register their complaints with less wait time at our Call Centers,” said Executive Vice President Customer Care, Mohammad Kamran Malik. “We will continue to introduce innovative solutions for user facilitation, which are in sync with the evolving communications needs of our valuable customers.”

PTCL makes the Hajj dream of 40 employees come true

ISLAMABAD: PTCL SEVP HR, Syed Mazhar Hussain ( second row, center), and other executives along with PTCL employees, who recently performed Hajj sponsored by PTCL.
Islamabad, December 2011: Pakistan Telecommunications Company Limited (PTCL) has made a dream come true for 40 of its employees by sponsoring their Hajj this year as part of its organizational commitment to provide incentives and encouragement to the good performing employees.
“PTCL is proud to have played a central role in realizing a life-long spiritual and religious aspiration of our dedicated employees for performing Hajj,” said Senior Executive Vice President, Human Resource, Syed Mazhar Hussain, while addressing a reception held here today to honor PTCL employees who have returned from Hajj. “Our Company is committed to the welfare and well being of all our workers, as well as giving outstanding rewards to the best performing employees. Besides satisfying employees’ religious sentiments, this initiative has also complimented the spirit of a performance based culture within PTCL.”
The reception was attended by senior PTCL officials as well as employees who expressed a deep appreciation for their Company’s support for their blessed Hajj journey. They thanked the PTCL management for taking this initiative and providing this facilitation specially based on their work performance. Employees expressed their complete satisfaction with the arrangements and facilities provided during their Hajj, as well as the transparent selection process. All the 40 pilgrims were selected through a balloting procedure amongst the top performers of the year 2009-2010.
“PTCL is a Company, which acts like a mother to all its employees,” said Ajab Gul Orakzai, one of the employees, while speaking on the occasion. “This gesture has infused all employees with a renewed commitment to work with dedication for the development and progress of our Company.”
In recent years, PTCL has firmly established its reputation for redefining and realigning the industrial relations paradigm. In line with contemporary business requirements, it has led organizational development and employee welfare by successfully creating a win-win situation, both for the employees and the organization, to emerge as an employer of choice.

PTCL awards its Top Agent of Karachi Contact Center

Karachi, January 3, 2011: In recognition of her outstanding efforts for provision of best customer care and outreach services by Pakistan Telecommunications Company Ltd (PTCL), Ms. Soofia Khanum was given the "Top Agent of the Karachi Contact Center Award” at the Annual Dinner Gala and Awards Ceremony of PTCL Contact Center Karachi. Ms. Soofia Khanum received her award from PTCL Senior Executive Vice President Business Zone South, Mr. Furqan Habib (left), who was the chief guest on the occasion. PTCL Executive Vice President Technical South, Murad Ali Shah and other dignitaries were also present. PTCL Contact Center Karachi reaches out to customers spread all over Pakistan. Operating round the clock, the Center hosts more than 300 Customer Service Agents who conduct sales and pre-sales activities for PTCL products and services, and also respond to customer order queries. PTCL Contact Center Karachi has been awarded with ISO 9001:2008 certification, and manages its operations according to international standards.

PTCL launches EVO Recharge and Win Extravaganza

Islamabad, January, 2012: Pakistan Telecommunication Company Ltd (PTCL) has launched an attractive win-back initiative for EVO customers who can now recharge, get bill waivers, and win exciting prizes.
EVO customers, who have not recharged their pre-paid device or paid EVO post bill since December 1, 2011 or earlier, can now recharge and get bill waivers and as well as win a brand new EVO Tab, Cloud or Nitro device in a lucky draw being held on February 15, 2012.
This offer is valid for both pre-paid and post-paid customers.
“PTCL is determined to bring the most cutting edge innovative solutions and technologies to its customers at their convenience,” said PTCL Senior Executive Vice President Commercial, Naveed Saeed. “We are constantly introducing new technologies and products to provide customers with the most advanced mobility solutions available.”
“PTCL has taken this initiative to reward our devoted customers,” said PTCL Executive Vice President Wireless Business, Omar Khalid. “It will not only consolidate EVO usage among our valued customers but will also strengthen PTCL’s bond with them.”

Media

PTCL launches Pakistan’s first 3G Android Smartphone IVIO ICON PRO

Islamabad: Pakistan Telecommunication Company Limited (PTCL) has launched Pakistan’s first 3G enabled Android Smartphone IVIO Icon Pro that offers dual support for both EVDO and GSM/CDMA network.

Based on Android 2.2 Froyo and powered by a 600 MHz Qualcomm processor, Smartphone IVIO Icon Pro is yet another first of its kind product introduced by PTCL in Pakistan’s handsets market. It lets its users surf and talk simultaneously while on-the-move and that too at 3G speeds of up to 3.1 Mbps. As a pioneer offering 3G EVO services on a handset with GSM/CDMA capabilities, Smartphone IVIO Icon Pro can be used by all GSM without any GSM network restrictions.

Packed with features of Capacitive Touch Screen Multi Gestures, 262K, 5 mega pixels auto focus camera, and a 0.3 mega pixel secondary camera, the Smartphone IVIO Icon Pro supports voice and SMS, Hybrid EVDO/UMTS, 256MB RAM, 512MB Flash ROM, and Micro SD support up to 32GB, with 4GB of micro SD card included.

Providing up to four hours of talk time, the Smartphone IVIO Icon Pro accepts GSM SIMs and with Handset configured for EVO , Wi-Fi Bluetooth EDR 2.1 AGPS G-sensor, thus giving PTCL customers the freedom to surf, talk, tweet and do a lot more simultaneously on the go in more than 150 cities nationwide.

“The launch of Smartphone IVIO Icon Pro is yet another milestone in establishing PTCL as the pioneer of 3G technology in Pakistan,” said PTCL SEVP commercial, Naveed Saeed. “It is a giant step forward in PTCL’s growth as a technologically strong and revolutionary telecom company that is proving enhanced service quality to its valued customers. We are constantly striving to bring products and services that meet our customers’ aspirations and empower them to experience the future today.”

“PTCL’s 3G Android Smartphone IVIO Icon Pro will enable users to stay connected on their mobile handsets with high speed wireless Internet at 3G Rev A speeds,” said Executive Vice President Wireless Business, Omar Khalid. “This Smartphone will open up new possibilities for customers with on-the-go connectivity offering a wide range of built-in and downloadable applications”.

PTCL inaugurates Islamabad One-Stop Shop with a new look

Group Photo at the eve of inuagration of one stop shop. PTCL SEVP Commercial Naveed Saeed along with other executives at Islamabad
Islamabad, January 12, 2012: Pakistan Telecommunication Company Limited (PTCL) has inaugurated a revamped and remodeled PTCL Islamabad F-7/2 One Stop Shop (OSS), as part of its new “Customer First” campaign, which focuses on building an enhanced customer care experience.
“At PTCL, our customers always come first,” said Senior Executive Vice President Commercial, Naveed Saeed, while addressing the inauguration ceremony. “With the start of the New Year, we want our valuable customers to just walk into our new centers and experience the best customer care. This is not just a promise; it is a commitment by PTCL.”
The inauguration ceremony was attended by PTCL’s senior executives as well as the OSS staff attired in their smart new uniforms.
Established in 2008, the PTCL Islamabad F-7/2 OSS is the first pilot of a project covering 19 outlets, which will be remodeled in various cities and towns to provide enhanced customer service solutions.
Widely recognized as the Company’s public face, PTCL’s nation-wide 133 One-Stop Shops are facilitating customers in billing adjustments, fault rectification, new service requests, duplicate bills, billing installments and payments all under one roof. Equipped with latest products and services, these outlets are offering one window operations in strategic locations spread all over the country to reach every customer.
“We want to create a comfortable professional atmosphere in our shops where customers are quickly helped to choose what best fits their needs,” said Executive Vice President Customer Care, Kamran Malik, adding that PTCL is investing heavily in innovative service offerings and quality customer convenience solutions.
In addition to the One-Stop Shops, PTCL customers are also facilitated through its 0800 Helpline and online services.

PTCL organizes fun-filled Cricket Gala 2012

Islamabad, January 16, 2011: Pakistan Telecommunication Company Limited (PTCL) held a Cricket Gala 2012 in the F-6 Cricket Ground, which was attended by a large number of PTCL employees and their families.
The tournament was inaugurated by PTCL Senior Executive Vice President HR, Mr. Syed Mazhar Hussain. PTCL CEO & President, Mr. Walid Irshaid; Chairman PTA, Dr. Mohammad Yasin; Chairman PEMRA, Dr. Abdul Jabbar; and Member PTCL Board of Directors, Dr. Ismail graced the occasion as chief guests.
“PTCL firmly believes that its growth and production depends on our employees’ sustained motivation and enthusiasm for their hard work,” said Mr. Walid Irshaid, while addressing the prize distribution ceremony. “We always encourage our management and staff to strike a balance between work and play, and this initiative is a glowing example of our corporate philosophy. PTCL has plans for further boosting its sports activities.”
The exciting tournament was played between PTCL departmental teams of HR, Administration & Procurement; Commercial; Technical; Finance & Audit; and Business Development. All teams exhibited enthralling sportsmanship, while HR, Administration & Procurement was winner of the final match.
Employees’ families and children participated enthusiastically in the day-long sports gala, where food, refreshments and other fun-filled activities were also provided for participants.
At the end of the event, a friendly match was also played between PTCL SEVPs and EVPs. A prize distribution ceremony followed in which the Final Match Winning Team; Man of the Match (Final), Salman Arshad; Man of the Series, Akhlaq Ahmad; and Man of the Match (SEVPs vs EVPs), Taimur Qadar Khattak, were given trophies and prizes by the Chief Guests.

PTCL awards its Top Agent of Lahore Contact Center

Lahore, January 18, 2012: In recognition of his outstanding efforts for provision of customer care and outreach services by Pakistan Telecommunications Company Limited (PTCL), Mr. Waqas Azeem (right) was given the “Best Performer of Lahore Contact Center Award” at the Annual Gala Function and Awards Ceremony held at the PTCL Contact Center Lahore. PTCL Advisory Team Member Etisalat, Mr. Mahmoud Al Marzouqi (second left); EVP Contact Centers, Mr. Junaid Azim (center) and other officials graced the occasion to recognize the best performers of the Lahore Contact Center. As part of PTCL Incentive Plan, this event is held annually in PTCL Contact Centers Karachi, Lahore and Rawalpindi to reward and recognize employees’ efforts to provide customer care. PTCL Contact Center Lahore reaches out to customers spread all over Pakistan, and has been awarded with ISO 9001:2008 certification. It conducts sales and pre-sales activities for PTCL products and services, and also responds to customer order queries. Equipped with 250 seats, PTCL Lahore Contact Center operates round the clock, hosting more than 380 Customer Service Agents.

PTCL expanding its network of bill collection points

Press Releases

Islamabad: Pakistan Telecommunication Company Limited (PTCL) is expanding its nation-wide network of bill collection points to provide enhanced customer convenience.
PTCL customers can now avail the facility to pay their bills at any Ufone outlets, Ufone franchises, UShops and Service Centers. Furthermore, customers can also use any time and any day the many Public Cash Payment Machines installed at prominent public places all over the country for bill payments.
Around 200 One-Stop Shops are already serving PTCL customers to provide a broad range of customer solutions including bill payment, product sales, and after-sale services.
Committed to providing online assistance to its valued customers, PTCL regularly updates customers’ bills on its public website, http://dbill.ptcl.net.pk/. By using personalized IDs, customers can download their bills from this website and present it to any PTCL One-Stop Shop or designated banks for payment of their dues.
“PTCL is continuously upgrading its services to meet our valuable customers’ needs,” said Senior Executive Vice President, Naveed Saeed. “We are committed to providing prompt, friendly, and seamless customer care.”
“We have collaborated with Ufone, established Public Cash Payment Machines all over the country and are offering online services to facilitate all our customers,” said Executive Vice President Customer Care, Kamran Malik. “At PTCL, our customers always come first. We want them to have the convenience of utilizing our services and products without leaving their homes or offices.”
PTCL also offers dedicated helpline services where customers can speak to trained and professional executives available round-the-clock. Customers can ring 0800 80800 for placing order; 1217 for phone directory; 1218 for registering complaints; 1236 for helpline; and 1200 for billing helpline.

TENDERS

TENDER NO. Proc. 3-2/2/200112/0556 (Survey, Supply, Installation, Testing, Integration & Commissioning for Operation Support System (OSS) Network Upgradation on Turnkey Basis)

Release Date

January 20, 2012

Closing Date

February 6, 2012

REQUEST FOR QUOTATION NOTICE RFQ No. PROC.2-2/2/100811/0479 (SELECTION OF CLEARING & FORWARDING AGENTS FOR PTCL GOODS AND STORES )

Release Date

January 20, 2012

Closing Date

January 31, 2012

REQUEST FOR QUOTATION NOTICE RFQ No. PROC. 2-2/2/100811/0478 (SELECTION OF TRANSPORTERS/ FREIGHT FORWARDERS FOR TRANSPORTATION FOR PTCL GOODS AND STORES )

Release Date

January 20, 2012

Closing Date

January 31, 2012

PROC.1-2/2/201211/0546-B, Operation & Maintenance of CDDT Data Center External Power Equipment

Release Date

January 18, 2012

Closing Date

January 31, 2012

PROC.1-2/2/201211/0546-A, Operation & Maintenance of CDDT Data Center Equipment

Release Date

January 18, 2012

Closing Date

January 31, 2012

RFQ FOR PURCHASE OF BLADE SERVERS FOR CRM

Release Date

January 18, 2012

Closing Date

January 23, 2012

PRE-QUALIFICATION OF FIRMS / CONTRACTORS IN PTCL BUSINESS ZONE KARACHI

Release Date

January 16, 2012

Closing Date

February 28, 2012

BID FOR SUPPLY, INSTALLATION COMMISSIONING AND TESTING OF SORAGE REQUIREMENT

Release Date

January 16, 2012

Closing Date

January 23, 2012

TENDER NO. Proc .3-2/2/130112/0554 (Supply, Installation, Testing and Commissioning of Security Information and Event Management Solution on Turnkey Basis)

Release Date

January 16, 2012

Closing Date

January 30, 2012

REQUEST FOR QUOTATION NOTICE - RFQ No. Proc G-04-09/2011-12 (Mobile Racks Framing System )

Release Date

January 2, 2012

Closing Date

February 2, 2012