PTCL President & CEO Mr. Walid Irshaid honored at UAE Magnificent 7 EXPO, Karachi

Karachi, December  2011: CEO and President, Pakistan Telecommunication Company Limited (PTCL), Walid Irshaid (center) received an honorary shield from Mr. Ahmed Nasir Alzaabi, representative from Ministry of foreign trade in the presence of UAE Ambassador to Pakistan, H. E. Eisa Abdullah Al Basha Al Noaimi (left), Council general H.E Suhail Bin Matar Al Katbi at the UAE Trade and Investment Conference 2011. Held as part of the first ever "Magnificent 7 UAE Expo 2011" in Pakistan, organized by the UAE Ministry of Foreign Trade and UAE Consulate Karachi, the event was attended by a large number of CEOs, top executives of UAE-based companies in Pakistan, and other eminent personalities of the corporate sector.

PTCL offers unbeatable broadband options for students

Islamabad, December, 2011: To continue helping Pakistan’s students in reaping the benefits of broadband Internet connectivity,Pakistan Telecommunication Company Ltd (PTCL) has launched a new Broadband Student Bundle Package with free voice minutes included.
In addition to PTCL’s existing Broadband Student Basic Package, the new Student Bundle Package with PSTN includes 1Mbps broadband connectivity with unlimited downloads, 150 free voice minutes and buzz entertainment portal, all just for flat Rs.999 per month.
“PTCL has taken this initiative keeping in view the need to provide our youth with easy and economical access to high speed broadband internet, thereby expanding their knowledge, skills and productivity,” said PTCL Senior Executive Vice President Commercial, Naveed Saeed. “Such a package will make the usage of high speed unlimited Internet not only affordable for students but also give them the liberty to download unlimited infotainment material, along with free minutes to call on landline numbers.”
By continuously adding many value added services and packages to its rapidly growing Broadband portfolio, PTCL has become the first and obvious choice for people wanting high-speed Internet in Pakistan.
“The reach of PTCL Broadband access spanning the length and breadth of Pakistan, coupled with its affordable packages, will go a long way in enhancing the awareness and knowledge of students and the younger generation of Pakistan,” said PTCL Executive Vice President Wire-line Business, Aasif Inam. “Broadband is all about access to information at high speed, and PTCL’s leadership in providing the fastest Broadband service is leading its proliferation in Pakistan.”

PTCL customer care enhanced to new levels

Islamabad: In its efforts to provide valued customers quality care and technical support, Pakistan Telecommunication Company Limited (PTCL) has enhanced its customer care services.

As part of its ongoing commitment to provide online customer assistance, PTCL is offering dedicated 24-hour, seven-days-a-week helpline services. Customers can call 0800 80800 for placing order, 1217 for phone directory, 1218 for registering complaints, 1236 for helpline, and 1200 for billing helpline, where  trained and professional executives are providing personalized attention and service.  

“At PTCL, we remain highly conscious of the fact that our success and growth can only come from satisfied customers,” said PTCL CEO & President, Walid Irshaid. “It remains our challenge to provide friendly, seamless and prompt customer service.” 

In this respect, PTCL Web-Services Portal has been reinforced enabling customers not only to get all information about the Company’s services but also to conveniently subscribe them. PTCL Public Cash Payment Machines (PCPM) have also been established at prominent public places all over the country to facilitate bill payment by customers. 

Furthermore, the ambience and functions of PTCL One-Stop Shops throughout the country are also being improved, with a focus on imparting training to staff for managing professional customer relations. Data relating to customer experience is being captured and analyzed regularly through customer survey to align expectations with service delivery.

"PTCL is investing heavily in innovative product and service offerings as well as quality customer care and convenience,” said Senior Executive Vice President Commercial, Naveed Saeed. “From customer relations to service solutions, a positive difference has been noticed and appreciated by the masses. I encourage everyone to avail our customer care services and feel the difference.”

PTCL Re-launches Vfone Azadi Offer

Islamabad: Pakistan Telecommunication Company Limited (PTCL) has re-launched its Vfone Azadi offer for its potential Vfone subscribers in Pakistan.

First launched by PTCL on August 14, 2011 as a special gift to the nation on Pakistan’s 63^rd Independence Day, the re-launched Vfone Azadi now offers a free balance equal to the set price.

On acquiring a Vfone telephone set, customers can now get for 30 days an instant free balance of Rs.3,600 for 1900 MHz and Rs.4,000 for 450 MHz, which can be used for calling on-net (V-V, V-PSTN Local & NWD) for Internet and for both on-net and off-net SMS.

“The re-launch of Vfone Azadi offer establishes PTCL as a customer-oriented organization,” said Senior Executive Vice President Commercial, Naveed Saeed.  

Having the country’s largest WLL coverage, PTCL Vfone offers a variety of pre-paid and post-paid packages to make unlimited free calls at very affordable rates. Vfone customers also enjoy an edge with a high-speed Internet connection through CDMA 1x technology, along with an SMS facility to and from all networks at nominal rates.

“PTCL always try to provide best packages and offers to our valued customers, and this re-launch will have an added effect on segmenting our customers,” Executive Vice President Wireless Business, Omar Khalid.

PTCL Customer Care Camp attracts celebrities and general public

Hyderabad, December 23, 2011: Former Pakistani test cricketer, Touseef Ahmed (center) viewing latest EVO 3G products during his visit to the Pakistan Telecommunication Company Ltd (PTCL) Customer Facilitation Camp held at Central One-Stop Shop, Hyderabad on December 20-22, 2011. Organized by PTCL Regional General Manager Hyderabad, Abdul Rahim Shaikh (right) and his team, the 3-day camp created public awareness and offered personalized briefings about PTCL’s new products and services that match customers’ everyday data and voice communication needs.

PTCL launches SMS Customer Complaint Service

Islamabad, December 27, 2011: Pakistan Telecommunication Company Limited (PTCL) has launched a unique customer complaint registration service via mobile SMS for its valued landline and broadband customers.
Customers can now register a complaint in five easy steps: Step 1-type ‘CMP’; Step 2-type Area Code and Landline Number; Step 3- type  Product Code (for Landline: ‘LL’; for Broadband: ‘BB’), Step 4-send to 05 1218 1218; and Step 5-complaint registration number received, or simply type ‘HELP’ and send to 05 1218 1218.
PTCL deploys latest technologies and complaint management systems to cater to the communications needs of its more than five million customers. In the last 15 years, the Company has successfully implemented various customer relations and support systems for its subscribers.
“PTCL is continuously striving to provide superior customer care and achieve highest level of customer satisfaction,” said Senior Executive Vice President Commercial, Naveed Saeed. “Our latest SMS Customer Complaint Service system ensures improved responsiveness for our customers. Rigorous management of customer queries will create enhanced efficiency and regulatory compliance.”
“PTCL’s new SMS service enables customers to swiftly register their complaints with less wait time at our Call Centers,” said Executive Vice President Customer Care, Mohammad Kamran Malik. “We will continue to introduce innovative solutions for user facilitation, which are in sync with the evolving communications needs of our valuable customers.”

PTCL makes the Hajj dream of 40 employees come true

ISLAMABAD: PTCL SEVP HR, Syed Mazhar Hussain ( second row, center), and other executives along with PTCL employees, who recently performed Hajj sponsored by PTCL.
Islamabad, December 2011: Pakistan Telecommunications Company Limited (PTCL) has made a dream come true for 40 of its employees by sponsoring their Hajj this year as part of its organizational commitment to provide incentives and encouragement to the good performing employees.
“PTCL is proud to have played a central role in realizing a life-long spiritual and religious aspiration of our dedicated employees for performing Hajj,” said Senior Executive Vice President, Human Resource, Syed Mazhar Hussain, while addressing a reception held here today to honor PTCL employees who have returned from Hajj. “Our Company is committed to the welfare and well being of all our workers, as well as giving outstanding rewards to the best performing employees. Besides satisfying employees’ religious sentiments, this initiative has also complimented the spirit of a performance based culture within PTCL.”
The reception was attended by senior PTCL officials as well as employees who expressed a deep appreciation for their Company’s support for their blessed Hajj journey. They thanked the PTCL management for taking this initiative and providing this facilitation specially based on their work performance. Employees expressed their complete satisfaction with the arrangements and facilities provided during their Hajj, as well as the transparent selection process. All the 40 pilgrims were selected through a balloting procedure amongst the top performers of the year 2009-2010.
“PTCL is a Company, which acts like a mother to all its employees,” said Ajab Gul Orakzai, one of the employees, while speaking on the occasion. “This gesture has infused all employees with a renewed commitment to work with dedication for the development and progress of our Company.”
In recent years, PTCL has firmly established its reputation for redefining and realigning the industrial relations paradigm. In line with contemporary business requirements, it has led organizational development and employee welfare by successfully creating a win-win situation, both for the employees and the organization, to emerge as an employer of choice.